Privacy Policy

1. INTRODUCTION

Jet Auto Wash ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jetautowash.com, use our mobile application, or visit our physical location at 1500 Highland Road West, Kitchener, Ontario N2N 3K6, Canada.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account Information:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth (if required for promotions)

Payment Information:

• Credit card or debit card details
• Billing address
• Payment history

Vehicle Information:

• Licence plate number
• Vehicle make, model, and color
• Province/state of registration

Communications:

• Information you provide when contacting customer service
• Feedback, reviews, or survey responses
• Marketing preferences

2.2 Information Automatically Collected

Licence Plate Recognition (LPR) Technology:

We use LPR cameras at our facility to automatically identify vehicles enrolled in our Wash Club membership program. This technology captures:

• Licence plate numbers
• Time and date of wash
• Wash package used

Mobile App Usage Data:

• Wash history and frequency
• App usage statistics
• Device information (device type, operating system)
• IP address
• App crash reports and performance data

Website Usage Data:

• Browser type and version
• Pages visited and time spent
• Referring website
• IP address
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations, fraud detection)
• Marketing partners (if you interact with our advertisements)
• Social media platforms (if you connect your account)

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Delivery:

• Process wash purchases and memberships
• Identify your vehicle using LPR technology for automatic entry
• Manage your Wash Club subscription and billing
• Process gift card purchases and redemptions
• Provide customer support

Account Management:

• Create and maintain your account
• Send service-related communications
• Update you on membership status, billing, and renewals
• Process cancellations and refunds

Business Operations:

• Analyze usage patterns and trends
• Improve our services and customer experience
• Monitor and maintain our equipment and facilities
• Prevent fraud and unauthorized use
• Comply with legal obligations

Marketing and Communications:

• Send promotional offers and special deals (with your consent)
• Notify you of new services or features
• Conduct surveys and collect feedback
• Send newsletters and updates

Legal and Safety:

• Enforce our Terms and Conditions
• Protect against fraud, abuse, or illegal activity
• Respond to legal requests or court orders
• Protect our rights, property, and safety

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (for processing transactions)
• Cloud hosting providers (for data storage)
• Mobile app developers (for app maintenance and updates)
• Email and SMS service providers (for marketing communications, including Klaviyo)
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If Jet Auto Wash is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor organization.

4.3 Legal Compliance

We may disclose your information when required by law, such as:

• In response to court orders, subpoenas, or legal processes
• To comply with government or regulatory requests
• To protect our rights, property, or safety
• To investigate fraud, security issues, or illegal activity

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

5. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active accounts: Information retained while account is active
• Inactive accounts: Information may be retained for up to 7 years after last activity for legal and accounting purposes
• LPR data: Licence plate images and timestamps retained for up to 90 days
• Payment records: Retained for 7 years for tax and accounting compliance
• Marketing data: Retained until you unsubscribe or opt-out

After the retention period expires, we securely delete or anonymize your personal information.

6. YOUR PRIVACY RIGHTS

Under Canadian privacy law (PIPEDA), you have the following rights:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within 30 days of your request.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your mobile app account settings.

6.3 Right to Withdraw Consent

You have the right to withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may limit our ability to provide certain services.

6.4 Right to Object

You have the right to object to the processing of your personal information for marketing purposes. You can opt-out of marketing emails by clicking the "unsubscribe" link in any marketing email.

6.5 Right to File a Complaint

If you are unsatisfied with our response to a privacy concern or believe we have not handled your personal information in accordance with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

7. DATA SECURITY

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Security Measures:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure payment processing through PCI-DSS compliant processors
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7.1 DATA BREACH NOTIFICATION

In the event of a breach of security safeguards involving your personal information, we will take the following steps as required by PIPEDA:

• Assess whether the breach creates a real risk of significant harm to affected individuals
• Report the breach to the Office of the Privacy Commissioner of Canada (OPC) if a real risk of significant harm exists
• Notify affected individuals directly as soon as feasible if a real risk of significant harm exists
• Maintain a record of all breaches for a minimum of 24 months, regardless of whether notification was required

Notifications to affected individuals will be made by email or other direct means and will include a description of the breach, the type of information involved, steps we are taking to reduce the risk of harm, and steps you can take to protect yourself.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., maintaining your session)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements
• Preference Cookies: Remember your settings and preferences

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

To opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout

9. THIRD-PARTY LINKS

Our website and mobile app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will delete the information.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers operate. These countries may have different data protection laws than Canada.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Ensuring the recipient country provides adequate protection as recognized by the Privacy Commissioner of Canada

12. MARKETING COMMUNICATIONS

12.1 Email Marketing

With your consent, we may send you promotional emails about:

• Special offers and discounts
• New services or features
• Wash Club benefits
• Seasonal promotions

12.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any email
• Updating your preferences in the mobile app
• Contacting us at info@jetautowash.com

All unsubscribe requests will be processed within 10 business days.

Note: Even if you opt-out of marketing emails, we will still send you transactional emails related to your account, purchases, or membership.

12.3 SMS Marketing

With your express consent, we may send you promotional text messages (SMS) about special offers, Wash Club deals, and seasonal promotions. By providing your phone number and checking the SMS consent box on our sign-up forms, you agree to receive these messages.

Message details:

• Message frequency varies based on promotions and activity
• Message and data rates may apply depending on your carrier plan
• SMS messages are sent through Klaviyo, our marketing platform

To opt out of SMS messages:

• Reply STOP to any message we send you
• Contact us at info@jetautowash.com

After texting STOP, you will receive one confirmation message and no further promotional SMS. You can re-subscribe at any time by texting START or signing up again through our website.

12.4 CASL Compliance

Our email and SMS marketing practices comply with Canada's Anti-Spam Legislation (CASL). CASL applies to all commercial electronic messages (CEMs), including email and text messages. We will only send you CEMs if:

• You have provided express consent, or
• We have an existing business relationship with you that permits implied consent under CASL

Every commercial message we send includes our business identification and a clear, easy mechanism to unsubscribe or opt out, as required by CASL.

Implied consent based on an existing business relationship expires 2 years after the date of your last transaction or interaction with Jet Auto Wash. After this period, we will only contact you for marketing purposes if you have provided express consent.

13. LICENCE PLATE RECOGNITION (LPR) TECHNOLOGY

13.1 How LPR Works

Our facility uses LPR cameras to automatically identify vehicles enrolled in our Wash Club membership program. When you enter our car wash:

1. Our camera captures an image of your licence plate
2. The system matches your plate to your account
3. Your wash is automatically authorized
4. The image and timestamp are stored temporarily

13.2 LPR Data Usage

We use LPR data to:

• Provide automatic entry for Wash Club members
• Track wash usage and frequency
• Prevent unauthorized use of memberships
• Identify service issues or patterns

13.3 LPR Data Retention and Security

• Licence plate images are stored for up to 90 days
• Data is encrypted and stored securely
• Access is limited to authorized personnel only
• Images are automatically deleted after the retention period

13.4 Accuracy and Privacy

While LPR technology is highly accurate, errors may occasionally occur. If you experience issues with vehicle recognition, please contact customer support.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes have been posted constitutes your acceptance of the updated Privacy Policy.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Jet Auto Wash
1500 Highland Road West
Kitchener, Ontario N2N 3K6, Canada

Email: info@jetautowash.com
Phone: 519-514-0151

For privacy-related requests, please include:

• Your full name
• Contact information
• Details of your request
• Any relevant account information (to verify your identity)

We will respond to your request within 30 days.

16. CONSENT

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our services.