Jet Auto Wash
Last Updated: December 10, 2025
1. INTRODUCTION
Jet Auto Wash ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jetautowash.com, use our mobile application, or visit our physical location at 1500 Highland Road West, Kitchener, Ontario N2N 3K6, Canada.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
Account Information:
Name
Email address
Phone number
Mailing address
Date of birth (if required for promotions)
Payment Information:
Credit card or debit card details
Billing address
Payment history
Vehicle Information:
License plate number
Vehicle make, model, and color
Province/state of registration
Communications:
Information you provide when contacting customer service
Feedback, reviews, or survey responses
Marketing preferences
2.2 Information Automatically Collected
License Plate Recognition (LPR) Technology:
We use LPR cameras at our facility to automatically identify vehicles enrolled in our Wash Club membership program. This technology captures:
License plate numbers
Time and date of wash
Wash package used
Mobile App Usage Data:
Wash history and frequency
App usage statistics
Device information (device type, operating system)
IP address
App crash reports and performance data
Website Usage Data:
Browser type and version
Pages visited and time spent
Referring website
IP address
Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from:
Payment processors (transaction confirmations, fraud detection)
Marketing partners (if you interact with our advertisements)
Social media platforms (if you connect your account)
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
Service Delivery:
Process wash purchases and memberships
Identify your vehicle using LPR technology for automatic entry
Manage your Wash Club subscription and billing
Process gift card purchases and redemptions
Provide customer support
Account Management:
Create and maintain your account
Send service-related communications
Update you on membership status, billing, and renewals
Process cancellations and refunds
Business Operations:
Analyze usage patterns and trends
Improve our services and customer experience
Monitor and maintain our equipment and facilities
Prevent fraud and unauthorized use
Comply with legal obligations
Marketing and Communications:
Send promotional offers and special deals (with your consent)
Notify you of new services or features
Conduct surveys and collect feedback
Send newsletters and updates
Legal and Safety:
Enforce our Terms and Conditions
Protect against fraud, abuse, or illegal activity
Respond to legal requests or court orders
Protect our rights, property, and safety
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
Payment processors (for processing transactions)
Cloud hosting providers (for data storage)
Mobile app developers (for app maintenance and updates)
Email service providers (for marketing communications)
Customer support platforms
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If Jet Auto Wash is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information maybe transferred to the successor organization.
4.3 Legal Compliance
We may disclose your information when required by law, such as:
In response to court orders, subpoenas, or legal processes
To comply with government or regulatory requests
To protect our rights, property, or safety
To investigate fraud, security issues, or illegal activity
4.4 With Your Consent
We may share your information with third parties when you provide explicit consent.
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
Active accounts: Information retained while account is active
Inactive accounts: Information may be retained for up to 7 years after last activity for legal and accounting purposes
LPR data: License plate images and timestamps retained for up to 90 days
Payment records: Retained for 7 years for tax and accounting compliance
Marketing data: Retained until you unsubscribe or opt-out
After the retention period expires, we securely delete or anonymize your personal information.
6. YOUR PRIVACY RIGHTS
Under Canadian privacy law (PIPEDA), you have the following rights:
6.1 Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within 30 days of your request.
6.2 Right to Correction
You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your mobile app account settings.
6.3 Right to Withdraw Consent
You have the right to withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may limit our ability to provide certain services.
6.4 Right to Object
You have the right to object to the processing of your personal information for marketing purposes. You can optout of marketing emails by clicking the "unsubscribe" link in any marketing email.
7. DATA SECURITY
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
Security Measures:
Encryption of data in transit (SSL/TLS)Encryption of sensitive data at rest
Secure payment processing through PCI-DSS compliant processors
Regular security assessments and updates
Access controls and authentication
Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience on our website.
8.2 Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., maintaining your session)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Track your activity across websites to deliver targeted advertisements
Preference Cookies: Remember your settings and preferences
8.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
To opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
9. THIRD-PARTY LINKS
Our website and mobile app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will delete the information.
11. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers operate. These countries may have different data protection laws than Canada.
When we transfer your information internationally, we ensure appropriate safeguards are in place, such as: Standard contractual clauses Ensuring the recipient country provides adequate protection as recognized by the Privacy Commissioner of Canada
12. MARKETING COMMUNICATIONS
12.1 Email Marketing
With your consent, we may send you promotional emails about:
Special offers and discounts
New services or features
Wash Club benefits
Seasonal promotions
12.2 Opt-Out
You can unsubscribe from marketing emails at any time by:
Clicking the "unsubscribe" link in any email
Updating your preferences in the mobile app
Contacting us at info@jetautowash.com
Note: Even if you opt-out of marketing emails, we will still send you transactional emails related to your account, purchases, or membership.
12.3 CASL Compliance
Our email marketing practices comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if:
You have provided express consent, or
We have an existing business relationship with you
13. LICENSE PLATE RECOGNITION (LPR) TECHNOLOGY1
13.1 How LPR Works
Our facility uses LPR cameras to automatically identify vehicles enrolled in our Wash Club membership program. When you enter our car wash:
1. Our camera captures an image of your license plate
2. The system matches your plate to your account
3. Your wash is automatically authorized
4. The image and timestamp are stored temporarily
13.2 LPR Data Usage
We use LPR data to:
Provide automatic entry for Wash Club members
Track wash usage and frequency
Prevent unauthorized use of memberships
Identify service issues or patterns
13.3 LPR Data Retention and Security
License plate images are stored for up to 90 days
Data is encrypted and stored securely
Access is limited to authorized personnel only
Images are automatically deleted after the retention period
13.4 Accuracy and Privacy
While LPR technology is highly accurate, errors may occasionally occur. If you experience issues with vehicle recognition, please contact customer support.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending an email notification (for significant changes)
Your continued use of our services after changes have been posted constitutes your acceptance of the updated
Privacy Policy.
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Jet Auto Wash
1500 Highland Road West
Kitchener, Ontario N2N 3K6, Canada
Email: info@jetautowash.com
Phone: 519-514-0151
For privacy-related requests, please include:
Your full name
Contact information
Details of your request
Any relevant account information (to verify your identity)
We will respond to your request within 30 days.
16. CONSENT
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our services.
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